Guest retention for hotels
Keep the guest you first acquired through booking.com.
We work with your stack.
Using Cloudbeds, Mews, OPERA Cloud, Apaleo, Little Hotelier, RoomRaccoon, eviivo Suite ? OK.
Your guest relationship can continue after checkout.
The next booking
Next time, let them book your hotel directly.
Keep the connection after checkout and remind guests of your hotel before their next trip. A direct repeat booking can avoid paying an intermediary to acquire that same guest again.
Discuss repeat direct bookingsThe first acquisition is paid. The next relationship is yours to keep.
A relationship that continues
- First stay, through booking.com
- Stay connected after checkout
- Return booking, directly with you
Your guest remembers the hotel — not just the booking platform.
The guest you already have
More value from a guest you’ve already acquired.
Before arrival, offer breakfast, a room upgrade or late checkout. Turn the existing booking into an opportunity for extra guest spend — and look at contribution after service costs, not sales alone.
Discuss extra guest spendLet’s explore the offers that make sense for your property.
Before the stay
Relevant extras. One existing guest relationship.
The dates you want to fill
Fill quiet dates with familiar guests.
Invite people who have stayed with you before to return when rooms are available. Start with an existing relationship, then match your offer to the dates your hotel needs.
Discuss available datesYour dates. Your offer. A reason to come back.
A return invitation
We’d love to welcome you back.
- Midweek availability
- A quieter period
Discuss a return offer tailored to your hotel.